At Chione World, we strive to provide you with high-quality home accessories and furniture. We want you to be completely satisfied with your purchase, but we understand that there may be times when you need to return an item. To ensure a smooth and hassle-free return process, we have established the following customer return policy:
1. Eligibility for Returns:
- You can initiate a return within 30 days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or shipping damage.
2. Return Process:
- To initiate a return, please contact our customer support team via email or phone. Provide your order number, item details, and reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Please securely package the item, including all accessories and documents, and clearly mark the RMA number on the outside of the package.
- You are responsible for the return shipping costs, unless the return is due to a manufacturing defect or shipping damage.
3. Inspection and Refunds:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
- If the item is approved for a refund, we will initiate the refund process.
- Refunds will be issued in the original form of payment used for the purchase.
- Please allow up to 20 business days for the refund to be processed and reflected in your account.
4. Non-Refundable Items:
- Certain items are non-refundable and cannot be returned, including gift cards, clearance or sale items, and items marked as final sale.
- Returns requested after the 30-day return window will not be accepted.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
- We may request supporting documentation such as photographs or videos to assess the damage or defect.
- We will work with you to arrange a replacement or refund for the damaged or defective item, including any associated return shipping costs.
Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.
If you have any questions or require further assistance, please don't hesitate to contact our customer support team.